Privacy Policy

Effective Date: 08/01/2025

Last Updated: 08/01/2025

Lifeline Home Health is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your information when you visit our website or use our services.

By accessing www.lifelinehh.com or submitting your information through any of our forms, you agree to the practices outlined in this policy.

1. What Information We Collect

We may collect the following types of personal information when you fill out a form, make an inquiry, purchase a gift certificate, or schedule services:

Full name
Phone number
Email address
Home address (if relevant to care)
Date of birth (if necessary for care coordination)
Service preferences or care interests
Payment information (if making a purchase)

We also collect non-personal data like IP address, browser type, and referring URL for analytics and website performance.

2. How We Use Your Information

We use the information you provide to:

Schedule and coordinate care services
Respond to inquiries or requests
Send appointment confirmations, reminders, and service updates
Deliver digital gift certificates
Communicate via email or SMS (if you’ve given consent)
Improve our services and website experience

We will never sell or rent your personal information to third parties.

3. SMS and Email Communication

If you opt in to receive text messages or emails, we may use these channels to send updates about your services, appointments, or support options. You may opt out at any time by replying STOP to a text or clicking Unsubscribe in any email.

For more details, see our SMS Consent Policy.

4. Sharing Your Information

We only share your information under the following conditions:

With licensed care providers or contractors who are part of your care team
When required by law or medical emergency
With payment processors to complete authorized transactions

All third-party partners are required to maintain the same level of confidentiality and security.

5. How We Protect Your Data

We use industry-standard security measures including encryption, secure servers, and access restrictions to keep your personal information safe. However, no method of transmission over the internet or method of storage is 100% secure, so we cannot guarantee absolute security.

6. Your Rights

You may request to review, update, or delete your personal information at any time by contacting us:

Email: hello@lifelinehh.com

Phone: (509) 851-0033

7. Policy Updates

We may update this Privacy Policy occasionally. When we do, the revised version will be posted on this page with an updated effective date.

8. Contact Us

If you have any questions about this policy or how your data is handled, please contact us:

Lifeline Home Health

Tri-Cities, WA